No dia a dia corporativo, qualquer interrupção em sistemas ou equipamentos pode gerar perda de produtividade, tempo e dinheiro. É por isso que a LULENDONET oferece o serviço de Helpdesk, um suporte técnico especializado e contínuo, projetado para resolver problemas de tecnologia de forma rápida, eficaz e com total acompanhamento.
Our Helpdesk acts as your team's first point of contact with IT, ensuring that requests are recorded, prioritized, and resolved quickly—whether by phone, email, chat, or online portal.
How does our Helpdesk work?
24/7 Ticketing
Register requests at any time through our portal, app, or direct channel. Each ticket is cataloged and tracked until completion.
Multichannel Service
Remote and in-person support (when necessary), with support via phone, email, live chat, and an integrated ticket system.
Classificação e Priorização Inteligente
Issues are classified by impact level (low, medium, high, critical), ensuring that urgent issues are resolved as a priority.
Real-Time Remote Resolution
Our team remotely accesses computers and servers (with authorization) to fix errors, install software, recover files, and more—no travel required.
IT Asset Management
We monitor all of your company's devices (computers, printers, routers, etc.), facilitating preventive maintenance and scheduled updates.
Reporting and Performance Analysis
You receive monthly reports with service metrics: average response time, call resolution, recurring issues, and suggestions for improvement.
End User Support
Quick training, guidance on using systems, password recovery, email configuration, and support for applications such as Office, CRM, ERP, and others.
Benefícios do Helpdesk LULENDONET
Reduced downtime
Increased team productivity
Centralization of technical support
Greater control and transparency over services
Team of certified IT experts
Preventive and proactive solutions
Ideal for companies of all sizes
Seja para pequenos escritórios ou empresas com múltiplos departamentos, o Helpdesk da LULENDONET se adapta à sua estrutura, oferecendo planos personalizados com cobertura total ou por usuário/mês.
